General email info

I would like a new email address set up
 Simply contact us or submit a support ticket and we will do this for you straight away.
Wed, 28 Jan, 2015 at 3:17 PM
Emails I send are getting blocked by spam filters
Comparing a path an email takes to reach its destination vs. driving a car on a road trip, emails do not travel directly from point A to point B. The final ...
Tue, 25 Jul, 2017 at 3:59 PM
Is anti-spam filtering running on my email accounts?
Absolutely. We use a multi-level email spam and virus filtering system using industry standard tools including Amavis, ClamAV, Spamassassin, Vipul's R...
Wed, 28 Jan, 2015 at 3:41 PM
How to get email headers when diagnosing email issues
Sometimes when we are diagnosing problems with email, we’ll ask you to forward the email headers to us. Email programs typically hide all this information f...
Fri, 27 Jan, 2017 at 1:59 PM
Migrating IMAP emails to a new server (nameservers point to the old hosting)
Presumptions: You have an IMAP mail account on one server, and you want to migrate this account and the messages to another server. The old server is s...
Tue, 25 Jul, 2017 at 3:59 PM
Migrating IMAP emails to new server (nameservers point to the new hosting)
Presumptions: You have an IMAP mail account on one server, and you want to migrate this account and the messages to another server. The old server is s...
Tue, 25 Jul, 2017 at 3:58 PM
I want contact form emails to be sent using SMTP
Sometimes email services block emails sent from websites as they are sent using PHP rather than SMTP. Technical stuff, but don't worry. If this is a pr...
Tue, 31 May, 2022 at 3:24 PM
I want my emails to run on TLS / SSL or be encrypted
At this time we only have TLS encryption for our outgoing mail cluster, incoming mail is not encrypted yet. If you require TLS encryption for both incoming ...
Tue, 30 Jul, 2019 at 12:36 PM
Office 365 server settings
Settings for POP or IMAP access. POP settings Server name: outlook.office365.com Port: 995 Encryption method: SSL IMAP settings Server name: outl...
Thu, 30 Jul, 2020 at 2:00 PM
How to check if I am using POP or IMAP
Sometimes you may need to check which email protocol you are using. POP Generally POP stores your mail on your own PC or device. E-mail clients (such as o...
Wed, 6 May, 2020 at 3:17 PM