Accessing your mail

There are two ways to access a mailbox for sending and receiving email messages:

  • 1) Set up and use an email client program on your computer. Typically, in such programs you should specify the following settings:
  • Username. In this field, specify your full email address. For example, johndoe@example.com.
  • Password. Most likely, the password to your email account.
  • Mail server protocol. This property defines whether you want to keep copies of messages on the server or not. To keep the copies on the server, select the IMAP option. If you do not want to keep them on the server, select POP3. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.
  • Incoming mail server (POP3/IMAP). Type your domain name. For example, example.com. The POP3 port is 110. The IMAP port is 143.
  • Outgoing mail server (SMTP). Type your domain name. For example, example.com. The SMTP port is 25. This server requires authentication. (If your ISP is Xtra, use port 465)
  • To get detailed instructions on configuring popular email clients to work with your mailbox, see subsections of this section
  • 2) Use a web browser to connect to the webmail interface.




Access from Webmail

To access your mailbox through webmail, do the following:

  • In a Web browser, visit the URL webmail.example.com, where example.com is the Internet address of your website. When prompted, specify your full email address as the username (for example, mail@example.com), and specify the email address password.





Access from Mozilla Thunderbird

The instructions provided in this section were verified against Mozilla Thunderbird 31.4.0. They might not work with earlier or later versions of Mozilla Thunderbird.

To set up Mozilla Thunderbird:

  1. Open Mozilla Thunderbird.
  2. Click Email under the Create a new account heading.
  3. Click the Skip this and use my existing email button.
  4. Specify the following:
    • Your name, as you want it to appear in any messages you send.
    • Your email address and password.

      Thunderbird

  5. Click Continue.
  6. If Thunderbird fails to find the settings automatically, specify the following:
    • Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on email messages you receive, if SpamAssassin is enabled on the server.

      ThunderbirdMailAccountSetup2

  7. Click Done.
If you set up a mail account manually, please use the following typical combinations of connection security and authentication method settings. If the settings do not work for you, ask your hosting provider about the correct combination.

On Linux, SMTP, IMAP, POP3:

  • SSL: STARTTLS
  • Authentication: Encrypted password

On Windows, IMAP:

  • SSL: None
  • Authentication: Encrypted password

On Windows, SMTP, POP3:

  • SSL: None
  • Authentication: Normal password

Other parameters that you may need when configuring your account manually:

  • POP3 port: 110
  • IMAP port: 143
  • SMTP port: 25 (Note if your ISP is Xtra, this needs to be 465)
  • Username. Your full email address. For example: johndoe@example.com.
  • Incoming server address (POP3/IMAP). Type in your domain name, prefixed by mail., for example, mail.example.com.
  • Outgoing server address. Type in your domain name, prefixed by mail., for example, mail.example.com.